Shipping & Returns

Return Policy

At Built By Blocks, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a product. However, please be aware that certain conditions apply to our return policy, particularly when it comes to opened bags.

Return Policy Overview:

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Time Frame for Returns:

• You have 30 days from the date of purchase to initiate a return.

3. Return Process:

• To initiate a return, please contact our customer service team at info@builtbyblocks.com. Provide your order number, the reason for the return, and any relevant details.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

5. Opened Bags Policy:

• Unfortunately, we cannot accept returns for bags that have been opened. Once the seal is broken or the packaging is compromised, the item is considered non-returnable.

6. Exceptions:

• If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Contact Information:

If you have any questions or concerns about our return policy, please contact our customer service team at info@builtbyblocks.com.

Thank you for choosing built by blocks. We appreciate your understanding and cooperation with our return policy.